Privacy Policy

Mayan Reel Adventures

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. INTRODUCTION

Mayan Reel Adventures (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL], book our services, or interact with us in any capacity.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect the following personal information when you:

Booking and Reservation Information:

Full name and contact details (phone, email, address)
Emergency contact information
Age and number of guests in your party
Special requests or accommodation needs
Payment information (processed securely through third-party providers)

Communication Information:

Information provided in emails, phone calls, or messages
Feedback, reviews, and survey responses
Customer service inquiries and correspondence

Account Information (if applicable):

Username and password for online accounts
Profile information and preferences
Booking history and trip records

2.2 Information Automatically Collected

Website Usage Information:

IP address and browser type
Pages visited and time spent on site
Referring website and search terms used
Device information (mobile, desktop, operating system)
Cookies and similar tracking technologies

Location Information:

General geographic location based on IP address
GPS coordinates (only if you grant permission on mobile devices)

2.3 Information from Third Parties

Social media profile information (if you connect accounts)
Payment processor information for transaction verification
Travel booking platforms or referral partners
Public records for verification purposes (when necessary)

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

Service Delivery: Process bookings, provide charter services, and communicate trip details
Customer Support: Respond to inquiries, resolve issues, and provide assistance
Safety and Compliance: Maintain guest manifests, emergency contact records, and regulatory compliance
Payment Processing: Handle transactions, refunds, and financial record-keeping

3.2 Marketing and Communications

Send booking confirmations and trip reminders
Provide updates about weather conditions or trip changes
Share promotional offers and seasonal specials (with consent)
Send newsletters and fishing reports (with opt-in consent)
Request reviews and feedback after your trip

3.3 Business Operations

Analyze website usage to improve user experience
Conduct market research and customer satisfaction surveys
Maintain business records and financial reporting
Comply with legal obligations and regulatory requirements

3.4 Legal and Safety Purposes

Protect against fraud and unauthorized transactions
Enforce our Terms and Conditions
Comply with legal requests and court orders
Ensure guest and crew safety during charter operations

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers and Business Partners

We may share your information with trusted third parties who assist in our operations:

Payment Processors:

Credit card companies and payment gateways
Banking institutions for transaction processing
Fraud prevention services

Technology Partners:

Website hosting and maintenance providers
Email marketing platforms (with your consent)
Booking and reservation system providers
Customer relationship management (CRM) systems

Professional Services:

Legal counsel and accountants
Insurance providers (for claims processing)
Marketing and advertising agencies

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal process, court orders, or government requests
Protect our rights, property, or safety, or that of others
Investigate suspected fraud or illegal activities
Enforce our Terms and Conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

4.4 Emergency Situations

We may share emergency contact information with:

Medical personnel or emergency responders
Coast Guard or maritime authorities
Family members or emergency contacts during emergencies

5. DATA SECURITY MEASURES

5.1 Technical Safeguards

SSL encryption for all data transmission
Secure servers with firewalls and intrusion detection
Regular security audits and vulnerability assessments
Access controls and authentication requirements

5.2 Administrative Safeguards

Employee training on privacy and data protection
Limited access to personal information on need-to-know basis
Regular review and updating of security policies
Incident response procedures for data breaches

5.3 Physical Safeguards

Secure storage of physical records and documents
Restricted access to offices and file storage areas
Proper disposal of documents containing personal information

6. YOUR PRIVACY RIGHTS AND CHOICES

6.1 Access and Correction

You have the right to:

Request access to your personal information
Correct inaccurate or incomplete information
Update your contact preferences and personal details

6.2 Marketing Communications

Opt-out of promotional emails by clicking unsubscribe links
Request removal from mailing lists
Modify communication preferences in your account settings

6.3 Data Deletion

You may request deletion of your personal information, subject to:

Legal record-keeping requirements
Legitimate business needs
Outstanding financial obligations

6.4 Regional Privacy Rights

Depending on your location, you may have additional rights under:

GDPR (European Union): Right to portability, restriction of processing
CCPA (California): Right to know, delete, and opt-out of sale
Other applicable privacy laws in your jurisdiction

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies:

Required for website functionality and security
Remember your preferences and login status

Analytics Cookies:

Track website usage and performance
Help us improve user experience
Google Analytics and similar services

Marketing Cookies:

Personalize content and advertisements
Track effectiveness of marketing campaigns
Social media integration features

7.2 Cookie Management

Most browsers allow you to control cookies through settings
Disabling certain cookies may affect website functionality
Third-party cookie policies apply to integrated services

8. THIRD-PARTY WEBSITES AND SERVICES

8.1 External Links

Our website may contain links to third-party websites, including:

Weather services and marine forecasts
Social media platforms
Partner businesses and suppliers
Tourism and travel information sites

8.2 Third-Party Responsibility

We are not responsible for third-party privacy practices
Please review privacy policies of external websites
Third-party services have their own terms and conditions

9. DATA RETENTION

9.1 Retention Periods

Booking Records: Maintained for 7 years for business and tax purposes
Payment Information: Retained as required by financial regulations
Marketing Data: Kept until you opt-out or request deletion
Website Analytics: Typically retained for 2-3 years

9.2 Deletion Criteria

Information is deleted when:

No longer needed for business purposes
Legal retention periods expire
You request deletion (where legally permissible)
Account closure or service termination

10. INTERNATIONAL DATA TRANSFERS

If you are located outside [Country where business operates], please note:

Your information may be transferred to and processed in [Country]
We ensure appropriate safeguards for international transfers
Data protection standards may differ from your home country
Contact us for specific information about international transfers

11. CHILDREN’S PRIVACY

11.1 Age Requirements

Our services are not directed to children under 13
We do not knowingly collect information from children under 13
Parental consent required for minors participating in charters

11.2 Parental Rights

Parents and guardians may:

Review information collected about their children
Request deletion of child’s information
Refuse further collection of child’s information

12. PRIVACY POLICY UPDATES

12.1 Notification of Changes

We may update this Privacy Policy periodically
Material changes will be posted prominently on our website
Continued use of services constitutes acceptance of changes
We will notify you via email for significant policy changes

12.2 Version Control

Current version date is listed at the top of this policy
Previous versions available upon request
Changes become effective immediately upon posting

13. CONTACT INFORMATION

13.1 Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Mayan Reel Adventures
Privacy Officer
[Business Address]
[City, State/Province, Postal Code]
Phone: [Phone Number]
Email: [Privacy Email Address]
Website: [Website URL]

13.2 Response Time

We will respond to privacy requests within [X] business days
Complex requests may require additional time
We will acknowledge receipt of your request promptly

14. JURISDICTION AND GOVERNING LAW

This Privacy Policy is governed by the laws of [State/Province/Country where business operates]. Any disputes relating to privacy matters will be subject to the jurisdiction of courts in [Location].

ACKNOWLEDGMENT

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

This Privacy Policy is effective as of [Date] and supersedes all previous versions. Mayan Reel Adventures reserves the right to modify this policy at any time in accordance with applicable laws and regulations.